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Services Included with Virtual IT

Unlimited and Instant, Remote support

Our headquarters is staffed to immediately respond to your requests. When requested we are instantaneously in your systems resolving your issues while you watch our progress. Many times we can resolve your issues without compromising your productivity.

Unlimited Onsite Support

Our experienced and talented team of field technicians, trained in all aspects of information technology, respond quickly to service requests that require on-site attention. If we can not resolve your issue remotely a field technician is dispatched immediately, fully briefed and equipped to resolve your issue. We have guaranteed onsite response times of 2 hours or less for emergency issues.

Personalized support

A senior account manager is assigned to every Virtual IT Customer. Your senior account manager is available to you at all times providing you with any details or answers to any questions you might have.

Remote Server and Network Monitoring and Management

Proactive monitoring and management of mission critical hardware and software systems. Your company's potential IT issues are identified before they create a problem. Your business receives instant support without disruption. Our primary goal is zero downtime. Preventative maintenance is one of our most effective tools.

Trouble Ticket System

Open your ticket online using our trouble ticket system ( http://www.intermakers.com/tt/ ) and receive automated emails from our help desk on the status of your ticket. We keep a paper trail of your ticket from open to close.

On-Site and Offsite Backup Services

With Virtual IT's VBackup offsite backup service, you'll know that your data is safe and secure. Each night we back up your critical data to 2 different data centers placed in 2 geographical locations. This provides another level of redundancy and security. Onsite backups are also recommended, configured and supported as part of the Virtual IT agreement.

Antivirus Protection and Prevention

Virtual IT clients are protected from harmful viruses that have plagued so many computers and networks recently. Under Virtual IT, you will have the most up to date virus protection and virus definitions available.

Managed Firewalls and Security

Keep your data secure and available to only those with registered access. Via your company's Internet connection, secure information and resources are made available using the security of a firewall, network security policies, and file system security. We are certified in all aspects of internet security and are always in favor of a solid secure network.

Employee Tracking

With InterMakers employee tracking, we can track and log your employees' application and internet in order to reveal you productivity leaks. If you are concerned with Internet abuse we can seal those leaks for you with the use content filtering and web filtering.

Remote Access and Collaboration

Whether you are at a client site, out-of-town seminar or working from home, Virtual IT clients have access to their corporate IT resources through our Virtual Private Network (VPN), Work from home and/or remote client services

Increase efficiency by enabling remote users to work from anywhere
Easily connect branch offices to share databases and network resources
Cut costly expenses on complex network equipment at remote locations
Collaborate with other employees utilizing desktop sharing and meeting applications
Extend the life of aging PCs utilizing Remote Desktop applications and managed hosting solutions

Website and Hosting Services

Virtual IT clients can always enjoy our professionally hosted email and website solutions. Hosting your website and emails from our servers enables us to block spam and viruses before it reaches your infrastructure.

Discounts on Hardware, Software, telecom and miscellaneous services

Virtual IT clients enjoy discounted pricing and reliable products. We accomplish this by leveraging our buying power and pool of experience in hardware, software and service purchasing. One of our goals is to save you more money than you spend on our service agreement.

Data Recovery

As part of the Virtual IT agreement we do 1^st level data recovery to recover data on corrupted hard drives.

Non Windows Operating system support

We support Apple and Linux hardware and software as part of our Virtual IT agreement

PDA Support

We can support every type of PDA for your business.

Wireless Internet Access

Virtual IT clients enjoy secure wireless access in their office for PDA or Laptop mobility. Your wireless access point can be used as an addition to your existing wired network or a WLAN replacement of your wired network.

Lifetime Relocation Services

We will work with your moving company and telecommunications provider to ensure that your move will go smoothly. ZERO DOWNTIME is our primary goal!

Hi Tech Security

InterMakers has recently added our Hi-Tech Security department to provide solutions to our Virtual IT clients

Video surveillance - Watch your business from home. Record video activity for up to a year
Access & Control - Use proximity cards or barcode badges to open doors while logging, tracking and restricting to where about of each employee.
Time & Attendance - Expedite the payroll and attendance process by logging your employees using proximity, barcode and/or fingerprint verification. Use the same card that opens the door to clock you in.
Biometric / fingerprint verification - Now that the cost of Biometric/fingerprint technology significantly decrease, InterMakers can now offer small and medium sized businesses, solutions that only large business could afford.

Virtual IT is the one stop comprehensive solution service for your business. We can also provide all these solutions separately on a project or hourly basis.